Submit a Claim

Making a claim for an individual policy

You can send your documents to our head office at the address below or submit them at your nearest QNB ALAHLI Bank branch. For inquiries, please get in touch via our hotline on 19753.

QNB ALAHLI Life Insurance Head Office
5-7 Geziret El Arab Street, Star Capital Building, El-Mohandessin

Submitting a death claim

Please include the following documents of the insured:

  • Original death certificate.
  • Original medical report stating the cause of death.
  • Original policy.
  • Copy of the insured’s National ID.
  • Original police report along with the prosecution’s final decision in case of accidental death.

If the beneficiaries are minors (less than 21 years old), please include:

  • Original custodianship certificate.
  • Copy of beneficiaries’ identification documents.
  • National IDs for beneficiaries and birth certificates for beneficiaries younger than 15 years of age.

*Please note that additional documents may be requested in some cases.

Submitting a disability claim

Disability cases are to be referred to one of the company's medical consultants for assessment. Please include the following documents of the insured:

  • All medical reports related to the disability condition, including the original medical report clarifying the onset and cause of disability, and the original medical report confirming that the disability persists after six months.
  • Full medical file.
  • Original policy.
  • Copy of the insured’s National ID.
  • Original police report along with the prosecution’s final decision in case of accidental disability.

*Please note that additional documents may be requested in some cases.

Making a claim for a corporate policy

For corporate policies: kindly refer to your company HR department. If you are from the HR department and want to submit a claim for any of the company’s insured employees, kindly submit the following documents to QNB ALAHLI Life head office at 5–7 Geziret El-Arab Street, Star Capital Building, El-Mohandessin or to your nearest QNB ALAHLI branch.

Death claim:

  • Original death certificate.
  • Original medical report stating the cause of death.
  • Copy of insured’s National ID.
  • In case of accidental death: original police report along with the prosecution's final decision.
  • Full medical file.
  • Letter for the insured sick leaves during coverage period.

*Please note that additional documents may be requested in some cases.

Disability claim: disability cases are to be referred to one of the company’s medical consultants to assess disability.

  • All medical reports related to the disability condition including original medical report clarifying the onset & cause of disability and original medical report confirming the disability persistence after 6 months.
  • Full medical file.
  • Copy of insured’s National ID.
  • Letter for the insured sick leaves during coverage period.
  • Letter for the insured sick leaves during coverage period.
  • Governmental disability confirmation if available.

*Please note that additional documents may be requested in some cases.

For any inquiries, please reach out to the sales representative handling your account.

For individual policies: kindly submit the following documents to QNB ALAHLI Life head office at 5–7 Geziret El-Arab Street, Star Capital Building, El-Mohandessin or to your nearest QNB ALAHLI branch.

Death claim:

  • Original death certificate.
  • Original medical report stating the cause of death.
  • Original policy.
  • Copy of insured’s National ID.
  • In case of accidental death: original police report along with the prosecution's final decision.
  • Full medical file.
  • If beneficiaries are the legal heirs: original succession certificate. If beneficiaries are nominated, then no need to submit the original succession certificate.
  • If beneficiaries are minors (less than 21 years): original custodianship certificate.
  • Copy of beneficiaries’ identification documents National IDs for beneficiaries older than 15 years old and birth certificates for beneficiaries younger than 15 years old.

*Please note that additional documents may be requested in some cases.

Disability claim: disability cases are to be referred to one of the company medical consultants to assess disability.

  • All medical reports related to the disability condition including original medical report clarifying the onset & cause of disability and original medical report confirming the disability persistence after 6 months.
  • Full medical file.
  • Original policy.
  • Copy of insured’s National ID.
  • In case of accidental disability: original police report along with the prosecution's final decision.

*Please note that additional documents may be requested in some cases.

For further inquiries, please get in touch on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM.