Customer Service

With our customer service center , your calls will be answered on the spot . You will have access to a dedicated service team with expert knowledge about every plan we provide. Our Call Center is staffed with highly-trained specialists who support our clients in all their inquiries, suggestions or concerns We welcome your comments and suggestions about our products or services. If you have a comment or complaint you wish to make, you are encouraged to call us on 19753 or send your message on Please mention your name, contact information, the product for which you have an inquiry, the comment/ complaint subject, the insurance policy number and QNB AlAHLI bank account number. Thanks to your feedback, we can improve our processes and be able to serve you better.

Working Hours : Sunday to Thursday from 9:00 AM to 5:00 PM

Our Philosophy

  • We aim to investigate and resolve all complaints quickly and effectively.
  • Incase, you send an email, You will be contacted directly after receiving your complaint
  • your complaint will be properly investigated and you will keep you informed with the outcome
  • If you are still not satisfied with our response/ action on your complaint . You have the ability to address directly the Egyptian Financial Supervisory Authority